Responsibilities

• Manage incoming phone calls & Chats
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and Skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact & Chat handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Minimum High school diploma

Qualifications

• Minimum of 1-3 years of experience in a customer service role
• Excellent communication, interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite

Benefits

• 15 days paid leave in a year
• 4 days medical leave
• 4 days of Provisional leave
• PF
• Medial Health Insurance
• Accidental Insurance

We are looking for a passionate and motivated candidate to join our growing team! If you are interested in this opportunity, please submit your resume and cover letter.